When will I receive my order?
If you have a specific future date you would like your order delivered you will be able to let us know at checkout (there is a space for it). If you don't let us know, we will deliver as soon as we can (see table below):
Place Order on... | Receive Order on... |
---|
Monday before 2pm | Tuesday |
Mon after 2pm/Tues before 2pm | Wednesday |
Tues after 2pm/Weds before 2pm | Thursday |
Weds after 2pm/Thurs before 2pm | Friday |
Thurs after 2pm/Friday before 2pm | Tues or Sat (for extra fee) |
Friday after 2pm/Sat-Sun anytime | Tuesday |
Planning a party or event?
If you need our empanadas for an important party/event, we strongly recommend you ask to receive your order at least 2 days before the event (or more if you can). Our empanadas last 3 months in the freezer, so you can order well in advanced.
Delivery delays
We use a very reliable Next Day service with DHL, but occasionally there can be delays. Our packaging is designed to maintain the cold chain for up to 48hrs. If there is a small delay and the empanadas are delivered within that 2 day window, then they will still be safe to consume/freeze. If there is a longer delay, please contact us and we will issue a full refund or offer to send the order again.